Winbd FAQ – All Your Questions Answered in One Place

You must be at least 18 years old to register on winbd. Your date of birth is verified during registration, and ID proof may be requested if there is any doubt. Accounts found to belong to users under 18 will be closed immediately.

No. Only one winbd account is allowed per mobile number and NID. Creating multiple accounts violates winbd's terms and may result in permanent account suspension and forfeiture of your balance.

On the login page and click the "Forgot your password?" link. Enter your registered mobile number or email address and an OTP will be sent to you. Use that code to set a new password. The entire process takes under 5 minutes.

After logging in, go to "Profile Settings" to update your email, address, and contact details. To change your name or mobile number, please contact the support team and complete identity verification.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Try again after 30 minutes or reset your password. If your account is locked for any other reason, contact winbd support via Live Chat.

KYC (Know Your Customer) is the identity verification process. When making your first withdrawal, you will need to submit a photo of your NID or passport. This ensures the security of your account and the legitimacy of financial transactions. Verification is typically completed within 24 hours.

The minimum deposit at winbd is just ৳200 — you can start betting with as little as two hundred BDT. There is no set maximum deposit limit, though larger deposits may require additional verification.

Deposits via bKash, Nagad, and Rocket are typically credited to your winbd account within 1–5 minutes. Bank transfers may take anywhere from 30 minutes to 2 hours. If it's been more than 1 hour, please contact Support.

winbd does not charge any fees for deposits. However, your mobile banking provider (such as bKash, Nagad, etc.) may apply their own Send Money charges — this is entirely subject to their respective policies.

First, check whether the amount has been debited from your mobile banking account. If it has been deducted but hasn't appeared in your winbd account, contact support with a screenshot of the transaction and the transaction ID. Issues are typically resolved within 2 hours.

Yes, you can deposit to winbd using your own bKash, Nagad, or Rocket number. For security reasons, avoid making deposits from someone else's number. Always use the correct merchant number as shown on winbd's payment page.

The minimum withdrawal amount at winbd is ৳500. Your account must be KYC-verified to make a withdrawal. A daily maximum withdrawal limit applies per account — visit the Settings page for full details.

Yes, for security purposes winbd only processes withdrawals to your registered mobile number or a verified bank account. Withdrawals to any other number are not permitted — this is to keep your account safe.

Bonus funds generally cannot be withdrawn directly. To withdraw a bonus, you must meet the specified wagering requirements — for example, placing bets worth 5–10 times the bonus amount. Terms vary for each bonus, so make sure to read the conditions before claiming.

If your withdrawal request has been pending for more than 4 hours, contact winbd Support via Live Chat. Have your transaction ID and request time ready. Note that unverified KYC can hold up withdrawals — so make sure to complete verification in advance.

winbd does not typically charge any fees on withdrawals. However, transaction fees imposed by the payment channel itself may apply. For larger withdrawals (above ৳50,000), a processing charge may be applied — for details, Terms & Conditions page available.

Share your referral code with friends. When they register and make their first deposit using your code, both you and your friend will receive a bonus. You can find your referral code on your profile page. A maximum of 50 referrals are allowed per account.

winbd's Voucher page Promo codes are available regularly and special codes are released during weekly and seasonal offers. Simply enter the code in the "Promo Code" field at the time of deposit, and the bonus will be credited automatically. Each code can only be used once.

Every bonus has a set expiry period (typically 7–30 days). If the wagering requirements are not met within this period, the bonus balance will be automatically forfeited. Always check the expiry date after receiving a bonus and make sure to use it in time.

The weekly cashback bonus is available to members who bet above a certain amount. A portion of the total net loss for the week is credited back to your account every Monday. VIP members receive cashback at a higher rate. See the Promotions page for full details.

Typically, only one bonus can be active at a time. However, in some cases, stacking multiple bonuses may be available. Read the terms of each bonus individually and check the bonus section of your account to see which bonuses are currently active.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. winbd's live betting feature gives you access to live scores and statistics — helping you make smarter, more informed decisions.

winbd uses decimal odds. For example, odds of 1.85 mean that a BDT 100 bet would return BDT 185 if you win (a profit of BDT 85). The higher the odds, the bigger the potential payout — but the lower the chance of winning. On the Match Odds page View odds for all matches.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" feature is available on selected matches — allowing you to lock in a profit or minimize your loss before the match ends. The Cash Out option is displayed on your betting slip when available.

If a match is fully cancelled or abandoned, all bets placed on that match will be refunded in full. The same policy applies if a match is postponed and does not take place within the stipulated timeframe. Funds are returned to your account within 24 hours.

A Parlay/Accumulator bet combines multiple matches into a single wager. Win all of them and your payout multiplies significantly — but lose even one and the entire bet is lost. On winbd, you can add up to 20 matches to a single parlay.

Go to Account Settings > Security > and enable "Two-Step Verification". Set up OTP-based 2FA using your mobile number. From then on, a verification code will be sent to your phone at every login — keeping your account safe from hackers.

Contact winbd Support via Live Chat as soon as possible and request an account suspension. Once your identity is verified, we'll help you recover your account and reset your password. To stay safe, never share your password with anyone.

Yes, certain information is stored in order to provide our services. However, winbd never sells your data to third parties. No information is shared with any government or private organisation unless required by law. Privacy Policy for full details.

Yes, you can request account deletion by contacting support. Once your identity is verified, the deletion process will begin. Make sure to withdraw your balance beforehand — funds cannot be recovered after the account is deleted.

The winbd app requires Android 6.0 (Marshmallow) or higher. For iOS, iOS 12 or above is needed. For the best performance, we recommend Android 9 or iOS 14 and above.

To install the APK on Android, enable "Install from unknown sources" (Settings > Security). Installing before the download is complete may cause issues. Make sure you have enough storage space (at least 100MB).

All major features are available on both platforms. However, the app offers a few exclusive benefits: push notifications, biometric login, faster loading, and live streaming (on selected matches). The app experience is generally smoother than the website.

When a new update is available, you'll receive a notification as soon as you open the app. Tap "Update" to install it, or Download Page Download the latest APK from there. You can install the update without uninstalling the previous version.